Shanghai AI Innovation Study Tour and Retreat 2026 - Day 2

Shanghai AI Innovation Study Tour and Retreat 2026 - Day 2

Visits to Alibaba’s global headquarters in Hangzhou, including briefings from DingTalk and OceanBase, showed how enterprise platforms, distributed databases and artificial intelligence are supporting the next phase of digital infrastructure and enterprise transformation in China.

Day 2 of the Shanghai AI Innovation Study Tour and Retreat began with the delegation travelling from Shanghai to Hangzhou on China’s high-speed rail network, which connects the two cities in under one hour and forms part of the dense transportation infrastructure linking the Yangtze River Delta region. This corridor is one of China’s most important economic clusters, integrating major cities such as Shanghai, Hangzhou, Suzhou and Nanjing.

The morning programme took place at the Alibaba Global Headquarters campus Customer Experience Centre. The visit began with a tour of the replica of Jack Ma’s original apartment, where Alibaba was founded in 1999 by Ma and 17 partners. The recreated space reflects the company’s early entrepreneurial environment and the starting point of what would later become one of the world’s largest digital platform ecosystems.

This was followed by presentations from DingTalk, Alibaba’s enterprise collaboration and digital workplace platform. The team explained how DingTalk functions as an integrated operating system for organisations, combining messaging, workflow approvals, project management and enterprise applications within a single platform. The system is widely used by corporations, government agencies, schools and service organisations. The presentation highlighted how enterprises use the platform to digitise internal processes such as expense approvals, procurement workflows and administrative management. Increasingly, artificial intelligence capabilities are embedded within these workflows to support functions such as meeting transcription, automated summarisation, document processing and intelligent assistants that help manage organisational knowledge.

The delegation then received a briefing from OceanBase, the distributed database technology originally developed within Alibaba to support the group’s large-scale commerce and financial platforms. The OceanBase team explained that the system was designed to handle extremely high transaction volumes while maintaining reliability and real-time data processing. The architecture distributes data across multiple servers while maintaining strong consistency, allowing systems to scale without sacrificing performance. OceanBase is now used across financial services, telecommunications and large digital platforms where databases must support large transaction loads and continuous availability. The technology has also been deployed by financial institutions and payment systems that require high levels of data integrity and operational resilience.

In the afternoon the delegation visited the Alibaba Culture Exhibition Hall, where the development of Alibaba’s ecosystem was presented through the company’s history of platform innovation across commerce, payments, logistics, cloud computing and digital infrastructure.

The day concluded with a visit to West Lake, Hangzhou’s historic cultural landmark and UNESCO World Heritage site. Long celebrated in Chinese literature and art, West Lake reflects the city’s historical identity as a centre of culture and intellectual life, even as Hangzhou has emerged as one of China’s most influential centres for digital entrepreneurship and technology innovation.

Together, the visits illustrated how Hangzhou’s innovation ecosystem has evolved from early internet entrepreneurship into large-scale digital platforms and technology infrastructure supporting the next phase of enterprise digitalisation and artificial intelligence deployment.

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