Digital Dynamics: Steering Banking Into A New Era

In an age of rapid technological change, retail finance undergoes profound transformation. Generative AI and emerging tech reshape the industry, urging established players to adapt with agility. From AI-powered platforms to blockchain and IoT integration, the focus shifts to hyper-personalised customer experiences and real-time decision-making.

The traditional banking model faces challenges, as Banking-as-a-Service (BaaS) gains traction, promoting unprecedented collaboration between banks, fintechs, and tech giants. The Digital Banking Annual Meeting in Seoul delves into these trends with masterclasses and panels, equipping senior executives from 20+ countries with actionable strategies for success.

The Digital Banking Annual Meeting 2024, formerly known as the Excellence in Retail Financial Services Convention, gathers industry leaders to explore the latest trends and strategies for success in this dynamic environment. This rebranding reflects the industry’s progression and its convergence towards strategic, innovative approaches that are set to dominate the financial domain.

Key focus areas:

customer-experience

Digital finance crossroads: Sustainability, security, and customer-centricity

secure-future

Mastering tomorrow’s technology

ecosystem

Ecosystem: Incubators, accelerators and sandboxes

web-3

Digital wallet insights: Adapting to financial evolution

Media Partner

The Digital Banking Annual Meeting 2024

08:30 - 09:00

Registration

09:00

Opening remarks

Welcome note by Keun Ju Lee,President, Korea Fintech Industry Association (KORFIN)

09:10 – 09:30

Opening keynote:

Presentation by Mark van Rijmenam on ‘Metaverse and markets: Charting the course in a generative AI world’

Mark van Rijmenam is a renowned strategic futurist and the author of "Step into the Metaverse: How the Immersive Internet Will Unlock a Trillion-Dollar Social Economy." As the founder of Datafloq, a well-known global platform for emerging technologies, he offers unique perspectives on the convergence of generative AI, blockchain, and metaverse. His expertise is in understanding how these technologies can transform industries, such as the immersive internet, while also highlighting the associated risks. Rijmenam is a trusted advisor to top organisations and governments, as well as a leading voice in navigating the complexities of digital innovation.

09:30 – 10:45

The Heads of Digital Banks Roundtable

Leaders in digital finance converge to tackle critical challenges and opportunities

  • Digital roadmaps: Balancing innovation and sustainability in the financial journey
  • AI-powered models: Leveraging AI, machine learning, and the cloud for sustainable financial empowerment
  • Cybersecurity vigilance: Mitigating IT risks in a digital-first world
  • Customer-centric ecosystems: Collaborative networks for exceptional service and growth
Panelists:
  • Mark van Rijmenam

    Strategic futurist; Expert advisor on AI, blockchain, and the Metaverse; Author;
    Founder of Datafloq

  • Barry Katz

    Professor of Industrial and Interaction Design, Stanford University

  • Hakan Eroglu

    Advisor – Technology & Innovation: Open Finance Lead, Payments, Digital Currencies, BIS Innovation

  • Arjun Chib

    MD, Global Financial Crime End to End Transformation Program Lead, Standard Chartered Bank

  • Damien Cummings

    Chief of Digital Strategy & Leadership, NUS-ISS

  • Steve Monaghan

    Executive Chairman, Human AI; former Chief Innovation Officer, DBS

  • Keith B. Carter

    Lead Partner of Technology Strategy at KBC Global Partners and board member of DEC Institute

  • Sarah Corley

    CEO, Alliance of Digital Finance Associations

  • Jeewoong Kim

    CSO, Tossbank

  • Bumjun Shin

    CEO, Buysell Standards

  • Varun Sabhlok

    Advisor, Excellence in Retail Financial Services Awards Programme, The Asian Banker

Presentation: Best Digital Banks in the World by Christian Kapfer, Head of Research, TABGlobal

10:45 – 11:15

Tea/Coffee Break

11:15 – 11:30

Presentation by Barry Katz, Professor, Design Group, Stanford University on ‘Unlocking Innovation: An Inside Perspective on Silicon Valley's Ecosystem’

Join Barry Katz as he explores why Silicon Valley stands as a global innovation hub. Beyond talent and resources, Katz highlights the unique interplay among them, emphasizing how mutual interdependency forms the backbone of Silicon Valley's richly productive entrepreneurial ecosystem, setting it apart from aspiring imitators worldwide.

11:30 – 12:00

Redefining digital banking - The hyper-personalisation revolution

Unlock the future of digital banking in this insightful session. Learn how strategic tech investments, AI, and collaboration are shaping the era of hyper-personalisation.

Talking Points

  • Is your institution leveraging the right technology to transform digitally and seize market share?
  • Impact of AI and ML on customer-centric digital engagements
  • Generative AI, and its trajectory as the next frontier in reshaping the industry
Invited panelists
  • Jeewoong Kim

    CSO, Tossbank

Session Host
  • Axel Winter

    Technology Leader; former Global Head of Enterprise Architecture & Technology Strategy, Standard Chartered

12:00 – 12:30

Navigating the future of payments: Innovation, resilience, and customer-centricity

The interconnected digital infrastructure, coupled with the widespread use of smartphones, has propelled digital payments into a new era. The adoption of open banking API ecosystems is driving this evolution, with consumers and businesses increasingly embracing the efficiency, transparency, and cost-effectiveness offered by digital transactions.

  • Impact of cryptocurrencies on mainstream payments and how DeFi platforms are poised to disrupt traditional banking systems.
  • Embedded finance to create seamless and integrated payment experiences across various industries.
  • The future of authentication: Balancing security and convenience
  • Extending the reach of non-cash payments to rural and underserved areas
  • Navigate the influence of CBDC on digital payments.
Panelists:
  • Hakan Eroglu

    Advisor, BIS Innovation

  • Jongseung Kim

    Director, Web3 Business Team, SK Telecom

12:30 – 13:30

Luncheon

13:30 – 13:45

Presentation by Damien Cummings, Chief of Digital Strategy & Leadership, NUS-ISS, on ‘Beyond the hype: What Generative AI means for the future of work’

With extensive experience in the financial services industry, Damien, who held key positions at Standard Chartered and DBS, and is currently the Chief of Digital Strategy & Leadership at NUS-ISS. He will share valuable insights into the practical implications of Generative AI and its transformative impact on industries and the future of work.

13:45 – 14:30

Dialogue: Leveraging innovation ecosystems

FIs seek startups for fresh ideas, tech, and talent. Incubators, accelerators, and sandboxes are collaboration platforms for experimenting with new products and services, staying updated on trends, and gaining a competitive edge. This session guides participants in harnessing these ecosystems to turn ideas into banking products and services.

  • Measuring success: Setting KPIs and ROI for these projects. Collaborate while safeguarding competitiveness
  • Integrating insights: Effectively using partnership insights in operations and product development
  • Case studies: Success stories from FIs managing innovation hubs
Invited panelists:
  • Steve Monaghan

    Executive Chairman, Human AI; former Chief Innovation Officer, DBS

  • Sarah Corley

    CEO, Alliance of Digital Finance Associations

14:30 – 14:45

Empowering digital ecosystems: The rise of community currencies

Embark on a journey into the transformative realm of community currencies, shaping sustainable digital ecosystems. Explore:

  • Uncover how alternative currencies bolster local economic resilience and inclusivity
  • Use of blockchain to ensure transparency and security in community currencies
  • Case studies showcasing how community currencies facilitate collaborative finance models, extending their potential beyond local communities to drive global change
Invited panelists:
  • Will Ruddick

    Founder, Grassroots Economics Foundation

  • Adam Bornstein

    Head, Financial Analysis and Innovation, Green Climate Fund

14:45 – 15:15

Ethical implications of AI in finance

Explore the ethical considerations surrounding the use of AI in financial services, including decision-making, bias, and transparency

  • Enhancing trust in AI requires making its decision-making processes transparent and understandable.
  • Protecting sensitive financial data in AI applications necessitates robust data privacy and security safeguards.
  • How can we foster a culture of continuous human oversight and accountability to ensure ethical and responsible AI practices in the finance industry?
Panelists:
  • Keith B. Carter

    Lead Partner of Technology Strategy at KBC Global Partners and board member of DEC Institute

  • Steve Monaghan

    Executive Chairman, Human AI; former Chief Innovation Officer, DBS

15:15 – 15:30

Presentation by Sarah Corley, CEO, Alliance of Digital Finance Associations on ‘Building Ecosystems in Digital Finance’

Discussing the evolving landscape, she will highlight fintech's niche in addressing underserved areas and foresee a 'battle' with traditional banks. Emphasizing the role of ecosystems, Sarah will emphasize the value of partnerships and collaboration, endorsing an inclusive approach that integrates super apps and platforms to enrich the consumer experience in digital finance.

15:30 – 16:00

Tea/Coffee Break

16:00 – 16:30

Navigating the regulatory maze: Striking a balance between innovation and oversight in digital banking

Delve into the evolving digital banking regulations, balancing innovation and compliance amid fintech changes.

  • Digital banking and fintech innovations drive swift regulatory changes, creating compliance challenges in bridging the technology-regulation gap
  • Striking a balance between nurturing innovation and upholding financial regulations requires a strategic approach.
  • Global Regulatory Harmonization: The need for cohesive international regulations amidst digital banking's global nature.
Panelists:
  • Arjun Chib

    MD, Global Financial Crime End to End Transformation Program Lead, Standard Chartered

16:30

Closing Keynote Session

Synergies of Innovation: Navigating Technological Disruption, Human-Centric Finance, and Sustainable Banking in the Digital Age

This holistic discussion will be covering the adaptability to disruptive technologies, the importance of maintaining a human touch in digital finance, and strategies for implementing sustainable practices in the dynamic landscape of digital banking.

Panelists:
  • Hakan Eroglu

    Advisor – Technology & Innovation: Open Finance Lead, Payments, Digital Currencies, BIS Innovation

  • Barry Katz

    Professor of Industrial and Interaction Design, Stanford University

17:00

End of Conference

People you will meet

Mark-van
Mark van Rijmenam
Strategic futurist; Expert advisor on AI, blockchain, and the Metaverse; Author; Founder of Datafloq
Barry-Katz
Barry Katz
Professor, Design Group, Stanford University
Chacko Becca
Damien Cummings
Chief, Digital Strategy & Leadership
National University of Singapore
(NUS-ISS)
Chacko Becca
Keun Ju Lee
President, Korea Fintech Industry Association (KORFIN)
Barry Katz
Steve Monaghan
Executive Chairman, Human AI Pte Ltd,
Strategy, Risk and BRNC, Rakbank
Board member, Pulse Global and SBCo
Chacko Becca
Keith B. Carter
Lead Partner of Technology Strategy, KBC Global Partners
Board member, DEC Institute
Chacko Becca
Jongseung Kim
Director, Web3 Business Team,
SK Telecom
Chacko Becca
Sarah Corley
Founder and CEO,
Alliance of Digital Finance Associations
Hakan Eroglu
Hakan Eroglu
Advisor,
Bank for International Settlements (BIS) Innovation Hub
Jeewoong_Kim
Jeewoong Kim
CSO,
Head of Strategy, Toss Bank
Arjun_Chib
Arjun Chib
Managing Director, Financial Crime End to End Program,
Standard Chartered Bank

Sponsors & Partners

Sponsor :

Media Partner :

supporting organisation :

Tour Hosts

Marla Sofer
Marla Sofer
Founder & CEO, knomee
Full access to Seoul AI Innovation Tour (4-6 Mar 2024)
Access to 2 days of masterclasses during The Digital Banking Annual Meeting 2024 in Seoul (7-8 Mar 2024).
Access to Summit slides and videos.
5-night accommodation (3-7 Mar 2024). 2-night accommodation (6-7 Mar 2024).
All program-related breakfasts, lunches, and select dinners. All program-related breakfasts, coffee breaks and lunches
Excludes airfare, visa fees, and airport transfers
Register Now Register Now

Venue

  • JW Marriott Hotel Seoul,
  • 176 Sinbanpo-ro, Seocho-gu, Seoul, South Korea
  • +82 2-6282-6262

Who should attend?

bank

CEOs, business heads and senior executives of retail banking, wealth management, credit cards and consumer credit who need to keep abreast of the latest banking technology strategies

transaction

Senior executives of risk management, controls and business development

data

Senior executives of operations, technology, systems and methods who need to gain insights into the business side of retail banking, insurance, asset management firms and private equity firms

mobile-banking

Regional managers, branch managers, and heads of marketing and distribution who need to expand their skill sets in a changing world

The Investment

US$ 1200

  • Access to The Digital Banking Annual Meeting 2024 on March 7, 2024.
  • Access to summit slides and videos.
  • All breakfasts, lunches, and certain dinners related to the program.
  • Exclusions: Airfare, visa fees, and airport transfers.

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